Privacy Policy

Polar Global Group S.L. hereby informs you of its privacy policy regarding the processing of personal data. The use of the website does not imply that the user must provide any information regarding their identity, nor can it be associated with a specific user by the company. In the event that personal data is provided, such data will be collected and used in accordance with the limitations and rights set out in the applicable regulations.

Polar Global Group S.L. will process your personal data to respond to your requests. You may exercise your rights of access, rectification, deletion, and portability of your data, as well as restriction and objection to its processing, and the right not to be subject to decisions based solely on the automated processing of your data, where applicable, by emailing connect@polarglobalgroup.com.

We recommend that you read the privacy policy before providing us with your personal data.

Who is responsible for processing your data?

Company Name: POLAR GLOBAL GROUP S.L.
CIF: B56367782
Address: C/Rio Jucar 6, 30564 Lorquí, Murcia
Email: connect@polarglobalgroup.com

What type of data do we process?

Depending on the products, services, or functionalities you wish to access, we may need to process various types of data, such as:

Identifying Data: (e.g., your name, surname, language, country from which you interact with us, contact details, etc.)
Connection, Geolocation, and Navigation Data: (if you interact with us via a mobile device, for example).
Commercial Information: (if you subscribe to our newsletter).
Preferences and Interests Data.

Please note that when we request you to fill in your personal data to grant you access to any functionality or service of the website, some fields will be marked as mandatory because the data is necessary to provide the service or give access to the functionality. Please understand that if you do not provide this data, you may not be able to complete your registration as a user or may not be able to enjoy those services or functionalities.

What purpose do we process your personal data?

Depending on how you interact with our website, we will process your personal data for the following purposes:

To respond to requests or inquiries you make through the various means incorporated on our website. We only process the personal data that is strictly necessary to manage or resolve your request or inquiry.
For marketing purposes. If you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters. You can unsubscribe from the Newsletter at any time and at no cost by contacting us via the email address of the data controller or by following the instructions we provide in each of our communications.
Usability and quality analysis to improve our services (Cookies). If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes to understand how users interact with our Platform and thereby improve it. Additionally, we occasionally conduct quality actions and surveys aimed at understanding the degree of satisfaction of our customers and users and identifying areas where we can improve.

What is the legitimacy for processing your data?

The legal basis that allows us to process your personal data depends on the purpose for which we process it. Thus, we will find different legal bases depending on the following purposes:

Responding to requests for information. The legal basis for processing your data is the informed consent to respond to inquiries submitted through the website, which implies acceptance of these conditions by the interested party.
Marketing. The legitimate basis for processing your data for marketing purposes is the consent you provide.
Usability and quality analysis (Cookies). The legal basis is the consent you provide on our website for the installation of cookies deemed appropriate.

How long will we retain your data?

Information requests: We will process your data for the time necessary to fulfill your request or inquiry and subsequently for one year.
Marketing: We will process your data until you request to unsubscribe or cancel your subscription to the newsletter.

Will we share your data with third parties?

Personal data will not be transferred or communicated to third parties except for the following:

Legal obligations, where we obtain your express consent or where we consider there to be a legitimate interest on our part, will be duly communicated to you.
To fulfill the purposes mentioned in this Privacy Policy, it may be necessary for us to grant access to your data to third parties who support the services we offer, as detailed below:
- Technology service providers
- International transfers: Any international transfer of personal data (e.g., cookies, social networks, etc.) will be based on your express consent. For administrative reasons, as an international group of companies, if there is no adequacy decision, appropriate safeguards, or another legal basis legitimizing such transfers, they will not be carried out.

What are your rights when you provide us with your data?

We are committed to respecting the confidentiality of your personal data and to guaranteeing your exercise of rights. You may exercise these rights at no cost by sending us an email to our address connect@polarglobalgroup.com, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may request a copy of a document verifying your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Request access to the personal data that we hold.
Request rectification of the data that we already hold. Please note that by actively providing us with your data through any channel, you guarantee its truthfulness and accuracy and commit to notifying us of any changes or modifications.
Request deletion of your data when it is no longer necessary for the purposes for which it was collected, or when we no longer have the legitimacy to process it.
Request restriction of the processing of your data, meaning that in certain cases, you may request that we temporarily suspend the processing of your data or retain it beyond the necessary time.
If you have provided your consent for data processing for any purpose, you also have the right to withdraw it at any time.
Receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another data controller.
Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we would like to inform you of your right to complain to the relevant data protection authority, particularly the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.

Changes to the Privacy Policy

We may update the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you through various means on the Platform or even via email when the change significantly affects your privacy, so that you can review the changes, evaluate them, and, if applicable, object to or unsubscribe from any service or functionality.

Information on Cookies

We use cookies and similar devices to facilitate your navigation on the Platform, to understand how you interact with us, and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose, and other relevant information.